Terms of Service

These Terms of Service ("Terms") govern your access to and use of the SpanOS mobile application and related services (collectively, the "Service") provided by SpanOS LLC ("SpanOS," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

1. Health & Wellness Disclaimer

THIS IS THE MOST IMPORTANT SECTION OF THESE TERMS. PLEASE READ IT CAREFULLY.

1.1 Not Medical Advice

The Service provides general health and wellness information, AI-generated suggestions, and personalized protocols for educational and informational purposes only. The content provided through SpanOS — including but not limited to supplement recommendations, sleep protocols, exercise programming, biohacking guidance, and biomarker analysis — does not constitute medical advice, diagnosis, or treatment.

1.2 No Doctor-Patient Relationship

Use of the Service does not create a physician-patient, therapist- patient, or any other healthcare provider relationship between you and SpanOS. SpanOS is not a licensed healthcare provider, medical device, or clinical laboratory.

1.3 Consult Your Healthcare Provider

You should always consult with a qualified healthcare professional before:

• Starting, stopping, or modifying any supplement regimen
• Making changes to your diet, exercise routine, or sleep habits
• Engaging in biohacking practices including but not limited to cold exposure, heat therapy, fasting, light therapy, or breathwork
• Interpreting blood panels, biomarkers, genetic data, or any clinical test results
• Making any health decisions based on information provided by the Service

1.4 Supplement Disclaimer

Dietary supplements suggested by the Service have not been evaluated by the U.S. Food and Drug Administration (FDA). Supplement recommendations are not intended to diagnose, treat, cure, or prevent any disease. Supplements may interact with medications, have side effects, or be contraindicated for certain conditions. Always disclose your supplement use to your healthcare provider.

1.5 Biohacking & Lifestyle Protocols

Biohacking and lifestyle modification suggestions (including cold exposure, heat therapy, fasting protocols, light therapy, breathwork, and exercise programming) carry inherent risks of injury, adverse health effects, or death. You acknowledge that:

• These activities involve risk and may not be appropriate for all individuals
• Pre-existing medical conditions, medications, age, and fitness level may make certain protocols dangerous
• You undertake any such activities entirely at your own risk and assume full responsibility for any outcomes

1.6 AI Limitations

The Service uses artificial intelligence and machine learning to generate recommendations. AI systems can produce inaccurate, outdated, incomplete, or inappropriate suggestions. You acknowledge that:

• AI-generated content may contain errors and should not be relied upon as the sole basis for health decisions
• The AI does not have complete knowledge of your medical history, conditions, medications, or individual circumstances
• Scientific understanding of longevity, nutrition, and health is evolving, and recommendations may change as research progresses
• You have the right to request a human review of any AI-generated protocol or recommendation that you believe poses a significant risk to your health or safety

1.7 Emergency Situations

The Service is not designed for emergency situations. If you are experiencing a medical emergency, call 911 or your local emergency number immediately.

2. Eligibility

You must be at least 18 years old to use the Service. By using SpanOS, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

3. Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate and complete information and to notify us immediately of any unauthorized access to your account.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Provide false, misleading, or inaccurate health data with the intent to manipulate recommendations
• Reverse engineer, decompile, or disassemble any part of the Service
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use the Service to provide medical advice or recommendations to others
• Redistribute, resell, or commercially exploit the Service or its content
• Use automated means (bots, scrapers) to access the Service

5. Subscriptions & Payments

5.1 Free and Premium Tiers

SpanOS offers both free and premium subscription plans. Premium features are accessible through paid subscriptions managed via the Apple App Store or Google Play Store.

5.2 Billing

Subscription fees are billed in advance on a recurring basis (monthly or annually) through your app store account. Prices may change with notice.

5.3 Cancellation & Refunds

You may cancel your subscription at any time through your app store account settings. Cancellation takes effect at the end of the current billing period. Refund requests are handled by the respective app store in accordance with their refund policies.

6. Intellectual Property

The Service, including its design, code, content, algorithms, AI models, branding, and documentation, is owned by SpanOS LLC and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes in accordance with these Terms.

You retain ownership of the health data you provide. By using the Service, you grant SpanOS a limited license to process your data solely for the purpose of providing and improving the Service.

You have the right to export your raw biomarker and health data in a structured, machine-readable format at any time. SpanOS does not claim ownership over your original health records

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

SpanOS does not warrant that:

• The Service will be uninterrupted, error-free, or completely secure
• Recommendations or content will be accurate, complete, current, or appropriate for your individual circumstances
• The Service will achieve any particular health outcome
• Any data analysis, biomarker interpretation, or AI-generated insight will be free of errors

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPANOS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

THIS INCLUDES, WITHOUT LIMITATION, ANY DAMAGES ARISING FROM:

• Following supplement recommendations, biohacking protocols, exercise programming, sleep protocols, or any other suggestions provided by the Service
• Reliance on biomarker analysis, AI-generated insights, or any health-related content
• Adverse health effects, injury, illness, or death resulting from actions taken based on information from the Service
• Errors, inaccuracies, or omissions in AI-generated content or data analysis
• Interactions between supplements and medications or pre-existing conditions

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO SPANOS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

9. Assumption of Risk

You expressly acknowledge and agree that your use of the Service and any actions you take based on information provided by the Service are at your sole risk. You voluntarily assume all risks associated with implementing any health, wellness, supplement, biohacking, exercise, or lifestyle recommendations, including the risk of injury, adverse health effects, or death.

10. Indemnification

You agree to indemnify, defend, and hold harmless SpanOS LLC, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Any health outcomes resulting from actions you take based on information provided by the Service
• Your violation of any rights of a third party

11. Third-Party Services

The Service may integrate with third-party platforms, wearable devices, lab services, and other external services. SpanOS is not responsible for the accuracy, availability, or reliability of third-party data or services. Your use of third-party integrations is subject to the respective third party's terms and privacy policies.

12. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service ceases immediately. You may delete your account at any time through the app.

13. Governing Law & Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

13.2 Arbitration

Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in English and the arbitral decision may be enforced in any court of competent jurisdiction. The place of arbitration shall be Wilmington, Delaware, unless otherwise agreed by the parties.

13.3 Class Action Waiver

You agree that any disputes will be resolved on an individual basis and that you waive any right to participate in a class action, collective action, or representative proceeding.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via the app or email at least 30 days before the changes take effect. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and SpanOS LLC regarding the Service and supersede all prior agreements and understandings.

17. Contact Us

If you have questions about these Terms, contact us at:

SpanOS Technologies LLC
Email: joe@spanos.xyz